DESCRIPTION
The better firms are at communicating with their clients, the better they will be at serving their clients. The better your firm serves its clients, the better the experience. A great experience with your law firm means happy clients, and happy clients will continue to hire you and recommend your firm to everyone.
In this presentation, you will learn how to:
▪ Create the right firm culture to ensure your clients love their experience
▪ Deliver a WOW experience to clients that gets them talking about you
▪ Use technology to enhance the attorney-client relationship.

SPEAKER
Kelli Proia, an attorney who spent 16 years working in both in-house and private practice, is on a mission to turn smart lawyers into confident business people.
When the Great Recession hit, Kelli noticed that lawyers lacked the basic business skills necessary to run 21st century law practices, and founded Lawducate.com to teach business skills and strategies, adapted for attorneys.

Program recorded on July 23, 2015